How long is the delivery time?
We ship as standard 1-3 business days after ordering. During some intense periods, deviations may occur. You will be notified if delays occur.

Scandinavia and Europe: 4-6 working days
Rest of the world: 5-12 days

What are the shipping costs?
We always have free shipping within Sweden.
Other countries cost 7 €.

Do you have any physical shop?
We only sell online.

Can I pick up my order from you?
Unfortunately, there is no pick up option from our stock or office.

Are all products in stock?
We usually have all products in stock for immediate delivery. If a product is not in stock then you will be contacted or there will be information on our website when it is expected to arrive.

Do you sell to all countries?
Yes

* How do I pay in your webshop?
Payment is made via Klarna Checkout, card payment or Swish. It allows you to pay by card, by invoice or installment. To view the Klarna Checkout terms, click on this link.

Do you offer a partial payment?
Yes. With Klarna you can pay for 3 – 36 months.
You can also choose to pay at your own pace and decide on the amount you pay each month.

When will my invoice arrive?
Your invoice is shipped when we ship your goods. It may take 1-3 days to get the invoice after you have received your products. This is because we want you as a customer not to receive an invoice before you have received the goods. Should your invoice arrive before the goods, you can wait to pay until you have the goods.

I will send back a product – what about invoice?
We recommend that you always pay the entire invoice despite returning one or more products.
When the products are returned, you will be refunded within 2-5 days.

Can I contact you by phone?
You can reach us by phone. +46 (0) 8 447 65 00 Monday to Friday at 8-17.

I have received a delivery confirmation but no package
Usually, the package will arrive within 48 hours of receipt of the delivery confirmation.
If you have not received your package within 3 days of the delivery confirmation, please contact us by tel. +46 (0) 8 447 65 00 or info@cccphockey.se for more information.

Scandinavia and Europe: 4-6 working days
Rest of the world: 5-12 days

I have not received an order confirmation
Always be sure to check that your email address is correct, this is the most common reason for missing order confirmation.
It may also be that your email provider has a SPAM filter that blocks certain mail. If you still have trouble finding your order confirmation please contact us.

Where is my order?
If you have not received your order after several days, your item may be delayed due to high delivery pressure or due to the fact that one of the goods you ordered is out of stock. If you have not received your order within 10 working days after you have received a delivery confirmation from us, please contact us by phone +46 (0) 8 447 65 00 or info@cccphockey.se.

Can I cancel an order?
Yes – but hurry up!
If you contact us between 08-17 on weekdays within 2 hours of ordering, we usually have the option to cancel your order.
Then we can not reserve to make changes to your order. The reason is that they are treated immediately when placed and polled.

Is it free to change size?
Yes – all size changes are free of charge.

Have you received my return?
You will receive a confirmation from us by email when we received and processed your return. It can sometimes take up to 14 days for a return to come to us and be processed at our warehouse.
If you have not received confirmation from us within 14 days of returning, please contact customer service at info@cccphockey.se.

How do I make a return?
Choose your case:
Size of Replacement
Returns
Complaint

* Do I have to switch to the same product?
No you do not have to. Just changing the size goes well but it works equally well to switch to a completely different product, because you place an order again when you make the size changes.

Can I return a product if I’m not satisfied?
Aboslutely! We offer 30 days of return after you have received your delivery. The only condition is that the item and associated hang tags as well as packaging will be returned in original condition. You can not make a repurchase on a used product, as it is not a complaint. If a product is delivered wrong or it is a wrong product, we will of course be responsible for the return cost.

How long do I have to return the product?
You always have a right of withdrawal for 30 days in accordance with current consumer protection legislation.

How can I get a return form?
Contact our customer service to get a shipping slip for your return. You can reach us by phone +46 (0) 8 447 65 00, or by e-mail info@cccphockey.se.

Returns are sent to:
Öland Logistics Center
℅ CCCP Hockey
Bjärby 19
386 94 Färjestaden

My product is in bad condition or broken – what should I do?
We guarantee that our goods are faultless when we send them. If your product does not meet the requirements, we offer free returns on all complaints.If you want a new product then you will need to place a new order because we will refund or credit your claim.

What is the address of your warehouse?
Öland Logistics Center
℅ CCCP Hockey
Bjärby 19
386 94 Färjestaden

Are you getting in a product again that is out of stock?
In most cases we fill in products that are popular.